Privacy Policy

How we handle and protect your information

Information We Collect

When you schedule a cleaning service, contact us, or use our website, we may collect the following information:

  • Home address and access details (key pickup location, garage codes, alarm instructions)
  • Preferred cleaning dates, times, and recurring schedule
  • Contact information (name, email, phone number)
  • Special cleaning instructions and areas of focus
  • Payment information (processed securely through third-party payment processor)
  • Contact form submissions (name, email, message)

Our hosting provider (Cloudflare) may automatically collect certain technical information such as your IP address, browser type, and referring page. This data is used for security and performance purposes only.

Home Access Information

We understand that allowing someone into your home requires complete trust. All home access information — including key pickup instructions, garage codes, and alarm details — is stored securely and shared only with the cleaning team assigned to your service. This information is used solely to provide your cleaning service and is never shared with third parties, sold, or used for any other purpose. You may request deletion of your access information at any time.

Home access details — including key pickup location, garage door codes, and alarm system instructions — are used exclusively to provide your scheduled cleaning service. This information is shared only with the specific team members assigned to your appointment and is deleted from our active records upon termination of your service relationship.

You may request deletion of your home access information at any time, even while maintaining an active service relationship, by contacting us at the information provided below.

Scheduling Data

We retain your scheduling preferences, service history, and cleaning notes to provide you with consistent, personalized service over time. Your team learns your home's specific needs and preferences so you don't have to re-explain them at every visit. This information is retained for the duration of your service relationship and for a reasonable period afterward in case you return.

How We Use Your Information

We use the information you provide to:

  • Schedule, confirm, and conduct your cleaning appointments
  • Access your property safely and as authorized
  • Record your cleaning preferences and service history for consistent results
  • Contact you about your appointments, reminders, and service changes
  • Process payments (through our secure third-party payment processor)
  • Respond to your questions and inquiries
  • Improve our services and the client experience

We do not sell, trade, or rent your personal information to third parties.

Payment Information

We do not store your payment card information on our systems. All payment processing is handled by a PCI-compliant third-party payment processor. We receive only a transaction confirmation and the last four digits of your card for reference.

Third-Party Services

This website uses the following third-party services:

Cookies

This website uses minimal cookies necessary for basic site functionality. We do not use tracking cookies, analytics cookies, or advertising cookies.

Your Rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you — including your scheduling history, home access information, and service preferences. To make a request, please contact us using the information below.

Contact

If you have questions about this privacy policy or your personal data, please contact:

Sparkle Pro Cleaning
Nashville, TN 37201
info@sparkleproclean.com
(615) 555-0189

Last updated: February 2026

This website was built and is maintained by DropSites.